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FAQ

  • Do you offer discounted or promo codes?
    Yes! First-time buyers can use code BELLOFAM at checkout for $5 off with minimum spending of $40. Keep an eye on our Instagram and newsletter for future promos too!
  • Where are you based?
    We’re proudly homegrown — based in sunny Singapore 🇸🇬
  • Are your products vegan or cruelty-free?
    Yes! Our lip products and masks are cruelty-free. While most ingredients are plant-based, always check the product page for details.
  • Where do you ship?
    We currently ship within Singapore! For overseas orders, drop us a message at 92770113 or email us at heybello.co@gmail.com.
  • How long does shipping take?
    Orders are processed in 1–2 business days. Delivery usually takes 2–4 business days. You’ll get a tracking number once it ships!
  • How often should i use the collagen mask?
    1–2 times a week is perfect for a glow-up! It’s gentle enough for regular use but powerful enough to see results.
  • What are the key ingredients in the collagen mask?
    Hydrolyzed Collagen – Helps improve elasticity and firmness Zea Mays (Corn Starch) – Smooths and helps absorb excess oil Natto Gum – Hydrating and supports skin barrier Glycerin & Butylene Glycol – Moisture boosters Lonicera Japonica (Honeysuckle) Extract – Calming and soothing Lavender & Camellia Japonica Extracts – Antioxidant-rich and soothing Broccoli & Wheat Sprout Extracts – Brightening and full of nutrients Mica, Titanium Dioxide & Iron Oxides – Adds glow and radiance
  • Is the mask safe for sensitive skin?
    It’s gentle and calming for most, but we recommend a patch test first, especially if you have eczema or rosacea.
  • Does the mask brighten the skin?
    Yes! Ingredients like broccoli sprout extract, wheat sprout extract, and mica help enhance skin radiance and glow.
  • Is there fragrance in the mask?
    It contains natural botanical extracts (like lavender).
  • What makes this mask different from others?
    It’s made with a fine fiber mesh structure that hugs the skin like a second skin. This helps lift, smooth, and deliver ingredients more effectively — plus, it peels off cleanly for that satisfying “fresh face” feel.
  • Does the mask peel off like a traditional peel-off mask?
    Yes, but more comfortably! Thanks to the fiber mesh, it peels away cleanly without the harsh pull — revealing smoother, glowy skin.
  • Will it clog my pores or cause breakouts?
    The mask is formulated with non-comedogenic ingredients, but if you’re breakout-prone, always patch test first. It may actually help unclog pores with its gentle peeling action.
  • What is the texture like?
    It goes on like a smooth gel and forms a breathable mesh film that conforms to your face as it dries. The experience is both cooling and soothing.
  • How do i put on the mask?
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  • Do I need eyeliner or glue?
    Nope! Our magnetic lashes snap on without any glue or magnetic eyeliner.
  • How do I apply them?
    Use the applicator to place the top and bottom lashes above and below your natural lashes — they’ll magnetically sandwich into place.
  • Are they reusable?
    Yes! With proper care, you can wear them multiple times
  • Will they stay on all day?
    Yes — as long as they’re applied correctly and your natural lashes are clean, they’ll stay comfortably in place. *If you have oily eyelids, a lash primer is recommended so that it will hold better.
  • Are they safe for sensitive eyes?
    Definitely! No glue, no liner — just soft magnets for a gentle and easy experience.
  • How do I remove them?
    Gently slide the magnets apart — don’t pull!
  • Can I trim them?
    Yes, you can trim from the ends to fit your eye shape
  • How do I clean them?
    Gently wipe the magnets with a cotton swab and micellar water. Don’t soak them!
  • What’s included in the magnetic lash set?
    Each set includes top and bottom lash pieces for both eyes, plus an applicator as well as a pink pouch.
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